Transform your support operations with intelligent ticket routing, automated insights, and real-time SLA tracking. Built for teams that demand excellence.
Powerful tools designed for modern IT teams, from startups to enterprises.
Automatic ticket classification, priority suggestions, and resolution recommendations powered by advanced AI.
Automatically convert incoming emails into tickets with intelligent customer matching and routing.
Real-time SLA tracking with automated alerts, escalations, and comprehensive reporting.
Full Configuration Management Database to track assets, relationships, and impact analysis.
Serve multiple customers with complete data isolation, custom branding, and dedicated instances.
Granular permissions for admins, experts, and customers with audit logging.
Choose the plan that fits your team. All plans include a 14-day free trial.
Our AI doesn't just classify tickets - it provides actionable insights, suggests solutions, and helps your team resolve issues faster than ever.
Automatically categorize and prioritize incoming tickets
Get AI-powered suggestions based on similar past tickets
Identify high-risk tickets before they escalate
See exactly what's included in each plan.
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Support Agents | 3 | 10 | 25 | Unlimited |
| Tickets per Month | 500 | 2,000 | 10,000 | Unlimited |
| Customer Companies | 10 | 50 | Unlimited | Unlimited |
| Email-to-Ticket | ✓ | ✓ | ✓ | ✓ |
| SLA Tracking | Basic | Advanced | Advanced | Custom |
| AI Insights | ✗ | ✓ | ✓ | ✓ |
| CMDB | ✗ | Basic | Full | Full + Custom |
| API Access | ✗ | ✓ | ✓ | ✓ |
| Custom Integrations | ✗ | ✗ | ✓ | ✓ |
| Dedicated Instance | ✗ | ✗ | ✗ | ✓ |
| Support | Email + Chat | Priority | 24/7 + CSM | |
| Data Retention | 1 year | 2 years | 5 years | Unlimited |
Join thousands of teams delivering exceptional customer support with ServiFlow. Start your free 14-day trial today.